Overview

Thank you for shopping with Doolva. We strive to provide you with a seamless shopping experience, but we understand that sometimes things don’t go as planned. Below is our refund and returns policy to ensure your satisfaction:

Returns:

You may return any unused or undamaged item within 15 days of delivery for a full refund or exchange.
To initiate a return, please contact our customer service team with your order number and reason for return.
Items must be returned in their original packaging and in the same condition as received.

Refunds:

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges:

If you wish to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange.
Exchanges are subject to availability, and any price difference will be either refunded or charged accordingly.

Damaged or Defective Items:

If your order arrives damaged or defective, please contact us immediately with photos of the damage.
We will arrange for a replacement or refund, depending on your preference and the availability of the product.

Non-Refundable Items:

Some items are not eligible for return or refund, including clearance or sale items, personalized or custom-made products, and perishable goods.

Return Shipping:

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or the item is damaged or defective.

Contact Us:

If you have any questions or concerns about our refund and returns policy, please reach out to our customer service team for assistance.

We appreciate your support of [Your E-commerce Startup] and hope to exceed your expectations with every purchase. Thank you for choosing us for your shopping needs.

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